Foundations & everyday productivity
Understand the tools, learn to talk to them, and use them for writing and research.
- 45 min
Welcome: how AI really works
A jargon-free tour of what happens when you type a question into an AI assistant.
- What generative AI is, explained without maths
- Strengths, limits and “hallucinations”
- Tour of ChatGPT, Claude, Gemini and Copilot; free vs paid plans; account setup
Hands-on: Ask the same question to two assistants and compare the answers as a group.
- 75 min
Prompting fundamentals
The core skill of the course: getting useful answers on the first or second try.
- The 5-part prompt: role, task, context, format, tone
- Giving examples, setting constraints and asking follow-up questions
- Iterating: how to fix a vague or wrong answer
Hands-on: Rewrite three weak prompts from real work and measure the difference.
- Lunch break
- 60 min
Writing & communication
Use AI as a fast first-draft partner without sounding like a robot.
- Emails, replies, social posts and short documents
- Summarising long texts and meeting notes
- Adjusting tone, length and language; translating
Hands-on: Turn your own messy notes into a clear email and a one-paragraph summary.
- Coffee break
- 60 min
Research & fact-checking
Find information faster and know when the answer cannot be trusted.
- AI search tools and asking for sources
- Comparing options and building a quick brief
- A 4-step checklist to verify facts, numbers and quotes
Hands-on: Prepare a one-page brief on a topic from your work and verify three claims.
- 60 min
Day 1 lab: your own tasks
Guided practice on the tasks you brought, with trainer support at every desk.
- Pick two recurring tasks from your week
- Build and save reusable prompts for them
- Share wins and problems with the group
Hands-on: Start your personal prompt library with at least five tested prompts.